.ns-ai{position:fixed;left:0;right:0;top:0;bottom:0;z-index:10040;box-sizing:border-box;display:flex;flex-direction:column;align-items:flex-end;justify-content:flex-end;gap:10px;padding:24px 18px 78px;pointer-events:none;font-family:"Montserrat","Source Sans 3",system-ui,sans-serif;color:#fff}
.ns-ai>*{pointer-events:auto}
.ns-ai__launcher{display:inline-flex;align-items:center;gap:9px;min-height:48px;padding:0 18px 0 14px;border:0;border-radius:26px;background:#756a4f;color:#fff;font-family:inherit;font-size:15px;font-weight:600;line-height:1;cursor:pointer;box-shadow:0 12px 30px -7px rgba(18,30,25,.72);transition:transform .16s ease,box-shadow .16s ease,background .16s ease}
.ns-ai__launcher:hover,.ns-ai__launcher:focus-visible{background:#695f47;transform:translateY(-2px);box-shadow:0 16px 34px -7px rgba(18,30,25,.78)}
.ns-ai__launcher-icon{width:22px;height:22px;flex:0 0 auto;border-radius:50%;background:#fff;position:relative}
.ns-ai__launcher-icon::after{content:"";position:absolute;left:50%;top:50%;width:9px;height:9px;border:2px solid #756a4f;border-radius:3px;transform:translate(-50%,-50%)}
.ns-ai__panel{position:relative;display:flex;flex-direction:column;width:clamp(420px,25vw,480px);height:min(75vh,calc(100vh - 126px));height:min(75dvh,calc(100dvh - 126px));max-height:100%;overflow:hidden;border:1px solid rgba(18,61,50,.16);border-radius:16px;background:#fff;box-shadow:0 24px 60px -18px rgba(18,61,50,.45);transform-origin:right bottom;animation:ns-ai-panel-in .2s ease-out both}
.ns-ai__panel[hidden]{display:none}
/* Пока окно открыто, кнопка «Спросить про лом» убрана: иначе она висит над
   панелью и перекрывает ее заголовок на 390 и 1440. */
.ns-ai.is-open .ns-ai__launcher{display:none}
.ns-ai__head{display:flex;align-items:flex-start;justify-content:space-between;gap:10px;padding:14px 16px;background:#123d32;color:#fff}
.ns-ai__titles{flex:1 1 auto;min-width:0}
.ns-ai__title{margin:0;overflow:hidden;text-overflow:ellipsis;font-family:"Oswald",sans-serif;font-size:17px;font-weight:600;line-height:1.2;letter-spacing:.2px;white-space:nowrap}
.ns-ai__subtitle{margin:2px 0 0;overflow:hidden;text-overflow:ellipsis;font-size:12px;line-height:1.3;color:rgba(255,255,255,.78);white-space:nowrap}
.ns-ai__head-actions{display:flex;align-items:center;gap:8px;flex:0 0 auto}
.ns-ai__minimize{display:grid;place-items:center;flex:0 0 auto;width:44px;height:44px;padding:0;border:1px solid rgba(255,255,255,.4);border-radius:50%;background:transparent;color:#fff;cursor:pointer;transition:background .15s ease}
.ns-ai__minimize span{display:block;width:14px;height:2px;border-radius:2px;background:currentColor}
.ns-ai__minimize:hover,.ns-ai__minimize:focus-visible{background:rgba(255,255,255,.16)}
.ns-ai__minimize:focus-visible,.ns-ai__close:focus-visible{outline:0;box-shadow:0 0 10px rgba(255,255,255,.42)}
.ns-ai__close{flex:0 0 auto;width:44px;height:44px;border:1px solid rgba(255,255,255,.4);border-radius:50%;background:transparent;color:#fff;font-size:24px;line-height:1;cursor:pointer;transition:background .15s ease}
.ns-ai__close:hover,.ns-ai__close:focus-visible{background:rgba(255,255,255,.16)}
.ns-ai__log{flex:1 1 auto;min-height:0;overflow-y:auto;padding:14px 14px 4px;display:flex;flex-direction:column;gap:9px;background:#f7f6f2}
.ns-ai__msg{max-width:88%;padding:9px 12px;border-radius:12px;font-size:14px;line-height:1.45;white-space:pre-wrap;overflow-wrap:anywhere}
.ns-ai__msg--bot{align-self:flex-start;background:#fff;border:1px solid rgba(18,61,50,.14);color:#1f2a26;border-bottom-left-radius:4px}
.ns-ai__msg--user{align-self:flex-end;background:#123d32;color:#fff;border-bottom-right-radius:4px}
.ns-ai__notice{margin:8px 0 0;font-size:12px;line-height:1.35;color:#5b6b64}
.ns-ai__notice a{color:#123d32;text-decoration:underline}
.ns-ai__form{padding:10px 14px 14px;background:#f7f6f2}
.ns-ai__actions{display:flex;flex-wrap:nowrap;gap:8px;margin:0 0 8px}
.ns-ai__attachment-chip{display:flex;align-items:center;align-self:flex-start;max-width:100%;width:max-content;gap:7px;margin-bottom:7px;padding:4px 5px;border:1px solid rgba(139,128,98,.45);border-radius:18px;background:#fff;color:#5b6b64}
.ns-ai__attachment-chip[hidden]{display:none}
.ns-ai__attachment-preview{display:grid;place-items:center;width:34px;height:34px;overflow:hidden;border-radius:12px;background:#ece9df;color:#6f6647;font-size:9px;font-weight:700}
.ns-ai__attachment-preview img{width:100%;height:100%;object-fit:cover}
.ns-ai__attachment-preview img[hidden],.ns-ai__attachment-icon[hidden]{display:none}
.ns-ai__file-name{max-width:260px;font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.ns-ai__attachment-remove{display:grid;place-items:center;width:28px;height:28px;padding:0;border:0;border-radius:50%;background:transparent;color:#123d32;font-size:20px;line-height:1;cursor:pointer}
.ns-ai__attachment-remove:hover,.ns-ai__attachment-remove:focus-visible{background:rgba(18,61,50,.09)}
.ns-ai__composer{display:grid;grid-template-columns:40px minmax(0,1fr) 56px;align-items:end;width:100%;border:1px solid rgba(18,61,50,.28);border-radius:16px;background:#fff;box-sizing:border-box;transition:border-color .15s ease,box-shadow .15s ease}
.ns-ai__composer:focus-within{border-color:#8b8062;box-shadow:0 0 0 2px rgba(139,128,98,.22)}
.ns-ai__file{display:grid;place-items:center;width:40px;height:44px;border:0;border-radius:50%;background:transparent;color:#123d32;cursor:pointer}
.ns-ai__file:hover,.ns-ai__file:focus-within{background:rgba(18,61,50,.08)}
.ns-ai__paperclip{position:relative;width:12px;height:20px;border:2px solid currentColor;border-radius:7px;transform:rotate(42deg);box-sizing:border-box}
.ns-ai__paperclip::after{content:"";position:absolute;left:2px;top:2px;width:4px;height:11px;border:1.5px solid currentColor;border-radius:4px}
.ns-ai .ns-ai__input,.ns-ai .ns-ai__input:hover,.ns-ai .ns-ai__input:focus,.ns-ai .ns-ai__input:active{width:100%;height:44px;min-height:44px;max-height:104px;margin:0;padding:10px 2px;border:0!important;border-radius:0;outline:0;box-shadow:none!important;background:transparent!important;box-sizing:border-box;font-family:system-ui,sans-serif;font-size:16px;line-height:24px;color:#1f2a26;resize:none;overflow-y:auto}
.ns-ai__input::placeholder{color:#77827d;white-space:nowrap}
.ns-ai__send{display:grid;place-items:center;width:40px;height:40px;margin:2px 14px 2px 2px;border:0;border-radius:50%;background:#8b8062;color:#fff;cursor:pointer;transition:background .15s ease,opacity .15s ease}
.ns-ai__send span{position:relative;width:17px;height:2px;background:currentColor;border-radius:2px}
.ns-ai__send span::after{content:"";position:absolute;right:0;top:-4px;width:8px;height:8px;border-top:2px solid currentColor;border-right:2px solid currentColor;transform:rotate(45deg)}
.ns-ai__send:hover,.ns-ai__send:focus-visible{background:#756a4f}
.ns-ai__send:disabled{opacity:.6;cursor:default}
.ns-ai__status{margin:8px 0 0;font-size:12px;line-height:1.4}
.ns-ai__status--pending,.ns-ai__status--idle{color:#5b6b64}
.ns-ai__status--error{color:#a33a2a}
.ns-ai__status--success{color:#123d32}
.ns-ai__msg--waiting{background:#f1f2ef;border-color:transparent;color:#708078;font-size:13px;font-style:italic}
.ns-ai__msg--file{display:flex;align-items:center;gap:9px;max-width:92%;padding:7px 9px}
.ns-ai__msg-image{display:block;width:min(220px,100%);max-height:150px;border-radius:8px;object-fit:cover}
.ns-ai__msg-file-icon{display:grid;place-items:center;width:38px;height:38px;flex:0 0 auto;border-radius:9px;background:rgba(255,255,255,.16);font-size:10px;font-weight:700}
.ns-ai__msg-file-name{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:12px}
.ns-ai__finish-confirm{position:absolute;inset:0;z-index:3;display:grid;place-items:center;padding:24px;background:rgba(18,61,50,.72);box-sizing:border-box}
.ns-ai__finish-confirm[hidden]{display:none}
.ns-ai__contact-prompt{position:absolute;inset:0;z-index:4;display:grid;place-items:center;padding:18px;background:rgba(18,61,50,.55);box-sizing:border-box;animation:ns-ai-contact-in .2s ease-out both}
.ns-ai__contact-prompt[hidden]{display:none}
.ns-ai__contact-card{position:relative;display:flex;flex-direction:column;width:min(100%,360px);max-height:calc(100% - 8px);overflow:auto;gap:12px;padding:24px;border-radius:16px;background:#fff;color:#1f2a26;box-shadow:0 22px 54px -20px rgba(18,30,25,.78);box-sizing:border-box}
.ns-ai__contact-close{position:absolute;top:8px;right:8px;display:grid;place-items:center;width:40px;height:40px;padding:0;border:0;border-radius:50%;background:transparent;color:#5b6b64;font:24px/1 system-ui,sans-serif;cursor:pointer}
.ns-ai__contact-close:hover,.ns-ai__contact-close:focus-visible{background:rgba(18,61,50,.08);color:#123d32;outline:0;box-shadow:0 0 10px rgba(139,128,98,.26)}
.ns-ai__contact-title{margin:0;padding-right:30px;font-family:"Oswald",sans-serif;font-size:20px;font-weight:600;line-height:1.3;color:#123d32}
.ns-ai__contact-card>input{width:100%;min-height:46px;padding:10px 12px;border:1px solid rgba(18,61,50,.28);border-radius:10px;background:#fff;color:#1f2a26;font:16px/1.35 inherit;box-sizing:border-box}
.ns-ai__contact-card>input:hover{border-color:rgba(18,61,50,.48)}
.ns-ai__contact-card>input:focus{border-color:#8b8062;outline:0;box-shadow:0 0 10px rgba(139,128,98,.25)}
.ns-ai__contact-consent{display:flex;align-items:flex-start;gap:9px;font-size:12px;line-height:1.4;color:#5b6b64;cursor:pointer}
.ns-ai__contact-consent input{width:18px;height:18px;flex:0 0 auto;margin:0;accent-color:#123d32}
.ns-ai__contact-consent input:focus-visible{outline:0;box-shadow:0 0 10px rgba(139,128,98,.42)}
.ns-ai__contact-consent a{color:#123d32;text-decoration:underline}
.ns-ai__contact-actions{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.ns-ai__contact-actions button{min-height:44px;padding:0 12px;border-radius:22px;font:600 13px/1.2 inherit;cursor:pointer}
.ns-ai__contact-submit{border:1px solid #123d32;background:#123d32;color:#fff}
.ns-ai__contact-continue{border:1px solid rgba(18,61,50,.36);background:#fff;color:#123d32}
.ns-ai__contact-submit:hover,.ns-ai__contact-submit:focus-visible{background:#0d2f27}
.ns-ai__contact-continue:hover,.ns-ai__contact-continue:focus-visible{border-color:#123d32;background:#f2f6f4}
.ns-ai__contact-actions button:focus-visible{outline:0;box-shadow:0 0 10px rgba(139,128,98,.34)}
.ns-ai__contact-actions button:disabled{opacity:.58;cursor:default}
.ns-ai__contact-status{margin:0;font-size:12px;line-height:1.4;color:#5b6b64}
.ns-ai__contact-status--error{color:#a33a2a}
.ns-ai__contact-status--success{color:#14532d;font-weight:600}
@keyframes ns-ai-contact-in{
	from{opacity:0}
	to{opacity:1}
}
.ns-ai__finish-card{width:min(100%,340px);padding:24px;border-radius:16px;background:#fff;color:#1f2a26;box-shadow:0 18px 48px -20px rgba(18,30,25,.8);text-align:center}
.ns-ai__finish-title{margin:0;font-family:"Oswald",sans-serif;font-size:22px;font-weight:600;line-height:1.2;color:#123d32}
.ns-ai__finish-note{margin:10px 0 18px;font-size:14px;line-height:1.45;color:#5b6b64}
.ns-ai__finish-actions{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.ns-ai__finish,.ns-ai__continue{min-height:44px;border-radius:22px;font-family:inherit;font-size:14px;font-weight:600;cursor:pointer}
.ns-ai__finish{border:1px solid #a33a2a;background:#fff;color:#a33a2a}
.ns-ai__continue{border:1px solid #123d32;background:#123d32;color:#fff}
.ns-ai__finish:hover,.ns-ai__finish:focus-visible{background:#a33a2a;color:#fff}
.ns-ai__continue:hover,.ns-ai__continue:focus-visible{background:#0d2f27}
.ns-ai__finish:focus-visible{outline:0;box-shadow:0 0 10px rgba(163,58,42,.34)}
.ns-ai__continue:focus-visible{outline:0;box-shadow:0 0 10px rgba(18,61,50,.34)}
.ns-ai__fallback{display:flex;flex-direction:column;align-self:flex-start;width:100%;gap:8px;margin-top:4px;padding:12px;border:0;border-radius:12px 12px 12px 4px;background:#fff;box-sizing:border-box}
.ns-ai__fallback-title{margin:0;font-size:13px;font-weight:600;color:#123d32}
.ns-ai__fallback-head{display:flex;align-items:center;justify-content:space-between;gap:10px}
.ns-ai__fallback .ns-ai__fallback-hide{min-height:36px;padding:0 10px;border:1px solid rgba(18,61,50,.3);border-radius:18px;background:#fff;color:#123d32;font-size:12px}
.ns-ai__fallback input,.ns-ai__fallback textarea{width:100%;padding:9px 11px;border:1px solid rgba(18,61,50,.24);border-radius:9px;font-family:inherit;font-size:13px;color:#1f2a26;box-sizing:border-box;resize:vertical}
.ns-ai__fallback button{min-height:44px;border:0;border-radius:9px;background:#123d32;color:#fff;font-family:inherit;font-size:14px;font-weight:600;cursor:pointer}
.ns-ai__fallback button:disabled{opacity:.6;cursor:default}
@keyframes ns-ai-panel-in{
	from{opacity:0;transform:translateY(14px) scale(.985)}
	to{opacity:1;transform:translateY(0) scale(1)}
}
@media (min-width:601px) and (max-width:1023px){
	.ns-ai__panel{width:min(60vw,calc(100vw - 32px));height:min(75vh,calc(100vh - 126px));height:min(75dvh,calc(100dvh - 126px))}
}
@media (max-width:600px){
	.ns-ai{padding:64px 12px max(16px,env(safe-area-inset-bottom));align-items:flex-end}
	.ns-ai__panel{width:100%;height:100%;max-height:none;border-radius:18px 18px 12px 12px;transform-origin:center bottom}
	.ns-ai__fallback{gap:6px;padding:10px}
	.ns-ai__fallback input,.ns-ai__fallback textarea{padding:7px 10px}
	.ns-ai__actions{display:flex;gap:7px}
	.ns-ai__call,.ns-ai__handoff{flex:1 1 145px;justify-content:center;padding:0 10px}
	/* Кнопка Руслана на телефоне: круг 56x56 у правого края. Иначе полоса шириной
	   85% экрана садилась на коммерческие кнопки, телефоны и поля форм. */
	.ns-ai__launcher{width:56px;height:56px;min-height:56px;padding:0;justify-content:center;border-radius:50%}
	.ns-ai__msg{max-width:92%}
}
@media (prefers-reduced-motion:reduce){
	.ns-ai__launcher,.ns-ai__send,.ns-ai__file,.ns-ai__close,.ns-ai__minimize{transition:none}
	.ns-ai__launcher:hover,.ns-ai__launcher:focus-visible{transform:none}
	.ns-ai__panel{animation:none}
}
.ns-ai__handoff{align-self:flex-start;min-height:44px;padding:0 16px;border:1px solid rgba(18,61,50,.35);border-radius:22px;background:#fff;color:#123d32;font-family:inherit;font-size:14px;font-weight:600;cursor:pointer;transition:background .15s ease,color .15s ease}
.ns-ai__handoff[hidden]{display:none}
.ns-ai__handoff:hover,.ns-ai__handoff:focus-visible{background:#123d32;border-color:#123d32;color:#fff}
.ns-ai__handoff.is-active{background:#123d32;border-color:#123d32;color:#fff}
/* Cookie-баннер поднимает виджет и кнопку «наверх», чтобы на 390 px они не наложились. */
.ns-ai--raised{bottom:150px}
@media (min-width:601px){
	/* Открытое окно остается ниже шапки, а снизу не садится на cookie-баннер. */
	.ns-ai.is-open.ns-ai--raised{bottom:32px}
}
body.ns-ai-cookie-offset .scroltop{bottom:78px}
/* На телефоне кнопка Руслана стала кругом 56x56 в правом нижнем углу и села на
   стрелку «наверх» (40x40, справа 15 px). Разводим их по вертикали: стрелка
   встает над кружком, зазор 12 px. Десктоп не трогаем. */
@media (max-width:600px){
	.ns-ai--raised{bottom:140px}
	.scroltop{bottom:84px}
	body.ns-ai-cookie-offset .scroltop{bottom:224px}
}

/* Кнопка варианта 1: имя, «в сети» и мягкая пульсация кольца. */
.ns-ai__launcher-status{display:inline-flex;align-items:center;gap:5px;margin-left:2px;padding-left:9px;border-left:1px solid rgba(255,255,255,.28);font-size:12px;font-weight:500;color:rgba(255,255,255,.86)}
.ns-ai__dot{width:7px;height:7px;flex:0 0 auto;border-radius:50%;background:#5fd07f;box-shadow:0 0 0 1px rgba(255,255,255,.5) inset}
/* Кольцо расходится раз в несколько секунд, без мигания. */
.ns-ai__launcher::before{content:"";position:absolute;inset:0;border-radius:inherit;border:2px solid rgba(95,208,127,.55);animation:ns-ai-pulse 4.2s ease-out infinite;pointer-events:none}
.ns-ai__launcher{position:relative}
@keyframes ns-ai-pulse{
	0%{transform:scale(1);opacity:0}
	12%{opacity:.75}
	45%{transform:scale(1.05);opacity:0}
	100%{transform:scale(1.05);opacity:0}
}

/* Ответ живого сотрудника отличается от ответа Руслана цветом и подписью. */
.ns-ai__msg--operator{align-self:flex-start;max-width:88%;background:#eef4ff;border:1px solid rgba(31,72,143,.22);color:#1c2a3d;border-bottom-left-radius:4px}
.ns-ai__msg-name{display:block;margin-bottom:3px;font-size:11px;font-weight:600;letter-spacing:.2px;color:#2b5aa8}
.ns-ai__msg-text{display:block;white-space:pre-wrap;overflow-wrap:anywhere}

/* Заметная плашка с зеленой галочкой: подтверждение передачи сотруднику. */
.ns-ai__plaque{display:flex;align-items:center;gap:9px;margin:2px 0;padding:11px 13px;border:1px solid rgba(26,127,72,.35);border-radius:12px;background:#e9f7ef;color:#14532d;font-size:13.5px;font-weight:600;line-height:1.35}
.ns-ai__plaque-check{position:relative;width:20px;height:20px;flex:0 0 auto;border-radius:50%;background:#1a7f48}
.ns-ai__plaque-check::after{content:"";position:absolute;left:6px;top:4px;width:5px;height:9px;border:solid #fff;border-width:0 2px 2px 0;transform:rotate(45deg)}

/* Компактные действия над полем ввода. */
.ns-ai__call{align-self:flex-start;min-height:44px;padding:0 16px;border:1px solid rgba(18,61,50,.35);border-radius:22px;background:#fff;color:#123d32;font-family:inherit;font-size:14px;font-weight:600;cursor:pointer;transition:background .15s ease,color .15s ease}
.ns-ai__call:hover,.ns-ai__call:focus-visible{background:#123d32;border-color:#123d32;color:#fff}
.ns-ai__call,.ns-ai__handoff{display:flex;align-items:center;justify-content:center;flex:1 1 0;min-width:0;box-sizing:border-box;white-space:nowrap}

/* Форма передачи: обязательные поля сверху, необязательные ниже. */
.ns-ai__fallback-optional{margin:2px 0 0;font-size:11px;font-weight:600;letter-spacing:.3px;text-transform:none;color:#5b6b64}
.ns-ai .ns-ai__fallback-file{display:inline-flex;align-items:center;min-height:44px;padding:0 14px;border:1px solid rgba(139,128,98,.7);border-radius:22px;background:#fff;color:#6f6647;font-size:14px;font-weight:600;cursor:pointer}
.ns-ai__fallback-file:hover,.ns-ai__fallback-file:focus-within{background:#8b8062;color:#fff}
.ns-ai__fallback-file-name{font-size:11px;color:#5b6b64;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.ns-ai__fallback[hidden]{display:none}

@media (prefers-reduced-motion:reduce){
	.ns-ai__launcher::before{display:none}
	.ns-ai__contact-prompt{animation:none}
}

/* Круглая кнопка Руслана на телефоне: правила идут последними, потому что
   подпись и статус «в сети» описаны ниже мобильного блока по файлу. */
@media (max-width:600px){
	.ns-ai__launcher{width:56px;height:56px;min-height:56px;padding:0;justify-content:center;border-radius:50%;overflow:hidden}
	.ns-ai__actions{gap:7px}
	.ns-ai__call,.ns-ai__handoff{padding:0 3px;font-size:14px;letter-spacing:-.2px}
	.ns-ai__launcher-text{position:absolute!important;width:1px;height:1px;margin:-1px;padding:0;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap;border:0}
	.ns-ai__launcher-icon{width:26px;height:26px}
	.ns-ai__launcher-status{position:absolute;top:5px;right:5px;margin:0;padding:0;border:0;gap:0;font-size:0;line-height:0}
	.ns-ai__launcher-status .ns-ai__dot{display:block;width:10px;height:10px;box-shadow:0 0 0 2px #756a4f}
	.ns-ai__head{align-items:center;gap:8px;padding-inline:12px}
	.ns-ai__head-actions{gap:4px}
	.ns-ai__title{font-size:15px;letter-spacing:0}
	.ns-ai__finish-confirm{padding:18px}
	.ns-ai__contact-prompt{align-items:end;padding:8px}
	.ns-ai__contact-card{width:100%;max-height:calc(100dvh - 88px);padding:20px 18px 18px;border-radius:16px 16px 10px 10px}
	.ns-ai__contact-title{font-size:18px}
}
@media (max-width:340px){
	.ns-ai__head{gap:6px;padding-inline:8px}
	.ns-ai__title{font-size:14px}
	.ns-ai__subtitle{font-size:10px;letter-spacing:-.1px}
	.ns-ai__minimize,.ns-ai__close{width:40px;height:40px}
}